FAQs

Frank Samways Veterinary Clinic has changed its name to The Lost Dogs’ Home Vet Hospital. Everything else is the same, including our vet staff and commitment to excellent and affordable animal care. This is not the result of a change in ownership or management.

We require as much notice as possible when you need to cancel or reschedule your booking. If you miss your appointment, you may be charged a no-show fee at your next visit.

If you think your pet requires emergency care, please call us immediately on (03) 83794498 and our skilled client care team will triage your pet’s needs. While we are not a 24-hour clinic, if your pet requires care outside of operating hours, please give us a call our answering machine will forward you to the necessary 24-hour partner. If you require emergency assistance outside of our operating hours, please contact your nearest 24/7 emergency vet clinic or vet helpline.

We are open every day except Sundays and public holidays. Our opening hours are: Monday - Friday 8am - 7pm Saturday 9am - 4pm Sunday Closed Public Holidays Closed

The Lost Dogs' Home Vet Hospital is a general practice hospital which has a wide array of skilled veterinarians who are able to perform emergency and medical consultations, routine surgery, basic and advanced orthopaedic surgeries, and diagnostic procedures including blood tests, x-rays and lump removals. We also offer behaviour consultations, second opinions and advanced case management.

The Lost Dogs Home Vet Hospital does not offer private payment plans. All accounts are expected to be settled on the day of your pet’s visit. We do however offer external payment methods including afterpay, vetpay and NILS.

If your pet is sick, please call to speak to our team, or book an appointment online. If your pet is urgently unwell out of hours, please go to your nearest emergency vet clinic for immediate support.

Yes, we do accept pet insurance from all providers.

Yes, our clinic is a Gaponly clinic.

The Lost Dogs' Home Vet Hospital runs by appointment for routine visits, however, we will always do our best to see emergency appointments during the day.

While we do not operate as a veterinary advice line, if you’re concerned for your pet, please give us a call and our team will support you with the best next steps. Phone: (03) 8379 4498 Email: vetclinic@dogshome.com

We provide care for cats, dogs, and rabbits. For all other animals, please call us on 03) 8379 4498 and our team will confirm if we can care for your pet.

Yes, we are a Stress-Free certified clinic, so we practice low-stress handling methods and are very experienced in seeing timid and reactive pets. If your pet is timid or reactive our vets may prescribe some medication prior to your appointment to help your pet feel a bit more comfortable attending their appointment.

Yes, we offer behavioural consultations with Dr. Nicole and Dr. Leonie who both have a special interest in behaviour.

The proceeds we make at the hospital go directly to pay for the veterinary care we provide in both North Melbourne and Cranbourne shelters.